Smithville Communications • Ellettsville, IN 47429
Job #2755202194
will oversee the daily operations of the telecommunications department, ensuring compliance with organizational policies and regulations. The Assistant General Manager, Telecom (AGM-T) ensures the telecom team achieves high levels of customer satisfaction by providing exceptional care of customers’ premises, delivering effective services, and resolving issues promptly. You will be an active partner in cross-department initiatives to drive company growth, elevate customer experience, educate the organization and develop people.
Additionally, you will be responsible for a significant level of planning including workload forecasting, warehouse management, and department budget. You will report to the President and work closely with internal departments. This role is 100% on-site, located in Ellettsville, Indiana.
People Leadership (30%)
Establishes company priorities and department goals in alignment with business objectives
Responsible for performance management, evaluations and development of direct reports
Facilitates regular individual and team meetings to discuss goals, progress, and challenges
Approves Accurate and timely approval of timesheets and time-off requests
Maintaining compliance with all company policies
Ensuring all supervisory actions comply with applicable laws and regulations
Works with Human Resources on recognition and progressive discipline tactics
Operational Leadership (30%)
Manages multiple communication channels to assist Supervisors and Technicians
Conducts site visits to ensure compliance with Standard Operating Procedures (SOPs), provide support to technicians and build rapport with customers
Establishes and develops vendor relationships to reduce cost and move towards just-in-time inventory management
Financial Responsibility (20%)
Accountable for the department’s impact on the company’s Profit and Loss Statement
Own and manage Telecom field operations metrics to drive efficiency and profitability of the telecom department
Develops long- and short-range budgets and work plans
Identifies opportunities and creates initiatives to reduce operational cost
Champions innovation (15%)
Monitors changes in the telecommunications industry to capitalize on new products and services
Leverages innovation to implement new processes, approach complex matters from alternative perspectives, and identify new products and services
Other Duties as Assigned (5%)
(Preferred) Bachelor’s Degree in Business or comparable Telecom industry experience
Proven experience in telecommunications operations, with a strong understanding of CLEC and ILEC work
Previous multi-layer leadership (leading other leaders) and team management experience required
Ability and courage to coach, develop and manage the performance of direct reports and team members
Strong organizational and problem-solving abilities
Experience in vendor procurement and contract negotiation
Ability to lead high-level strategic planning and meetings
Strong communication skills, both written and verbal
Strong computer skills including proficiency in Microsoft Office Suite
Ability to learn complex business/operations support and workforce management software
Fundamental understanding of IP data networking, wireless networking protocols, security systems installation, video surveillance, and access control
Strong project management skills; ability to work to deadlines
Valid driver’s license and a safe driving record
Insurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
Health Savings Account with generous annual company contributions to HSA
401(k) Retirement Savings Plan with a company match
Generous PTO
Paid holidays
Paid training and professional development opportunities
Tuition Reimbursement
Discounted company products and services
Wellness incentives
About us
For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will, too!
Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.
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