Assistant General Manager

Additional Information

Job Number 24187207

Job Category Rooms & Guest Services Operations

Location Fairfield Inn & Suites Calgary Downtown, 239 12th Avenue SW, Calgary, Alberta, Canada, T2R 1H7VIEW ON MAP (~~~)

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property

• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of the all property departments.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the General Manager.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

The salary range for this position is $73,000 to $88,000 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Fairfield Inn & Suites Calgary Downtown takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call ~~~ or email ~~~ and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.