Assistant Front Office Manager

Proper Hospitality is seeking a dynamic and guest-focused Assistant Front Office Manager to join our team at The Shelborne by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.

Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar-lounge, and curated cafe. Resort amenities will include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

The Assistant Front Office Manager is pivotal in ensuring the seamless daily operations of the front desk while delivering personalized and memorable guest experiences. Our ideal candidate thrives in a fast-paced, high-touch environment and is passionate about hospitality, leadership and attention to detail.

Key Responsibilities:

Guest Services

• Ensure all guests are greeted warmly and assisted promptly throughout their stay, reflecting The Shelborne's commitment to exceptional service
• Handle escalated guest concerns or special requests with poise, ensuring swift resolutions and satisfaction
• Maintain strong knowledge of hotel offerings, local attractions and services to provide guests with curated recommendations

Front Office Operations

• Supervise daily front office operations, including check-ins, check-outs, reservations and concierge services
• Oversee accurate and efficient handling of financial transactions, ensuring compliance with accounting standards
• Monitor and maintain lobby and front desk appearance to align with The Shelborne's brand and standards

Team Leadership

• Assist in recruiting, training and mentoring front office team members to deliver exceptional service
• Provide ongoing performance feedback and support the team in achieving service excellence goals
• Lead by example, embodying The Shelborne's values and professional standards

Administrative Support

• Assist the Front Office Manager in creating schedules, managing payroll and monitoring departmental expenses
• Compile and analyze front office reports to identify trends, improve operations and inform decision-making
• Collaborate with other departments to ensure smooth communication and coordination for special events or VIP stays

Qualifications:

• Experience: Minimum 2-3 years in a supervisory role in a luxury or boutique hotel setting
• Education: Degree in Hospitality Management or a related field is preferred
• Skills:
  • Strong leadership and communication abilities
  • Proficiency in property management systems (e.g., Opera, PMS) and Microsoft Office Suite
  • Exceptional problem-solving skills and ability to work under pressure
  • A proactive mindset with keen attention to detail
• Availability: Flexibility to work varying shifts, including weekends and holidays

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.