ASO Billing Analyst

This role is a key member of the ASO Billing System Administration Team within Group Benefits Sponsor Financial Services. It is accountable for handling a wide variety of setups, changes, service-related work orders and the maintenance of client contracts specific to the ASO system.

Responsibilities

• Actively reviews all requests via work orders; monthly scheduled jobs, DGF and AIM for new setups, and changes to existing client contracts, and consistently completes all requests before the billing cycle with the highest accuracy and detail.

• Interact with business partners such as Underwriting, Client Financial Reporting, and the Service teams to resolve non-standard requests, inaccuracies, and custom requests to understand the client's requirements.

• Resolve any billing-related issues.

• Consistently achieving established service commitments including both individual productivity/quality goals and service standards

• Other tasks/responsibilities as assigned/required.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Nice to have: Bilingual (French & English) - The successful candidate could also have to communicate in French to support clients from various jurisdictions including Quebec.

• Knowledge of Group Benefits business

• Excellent organizational skills and ability to prioritize short turnaround times.

• Strong mathematical aptitude

• Ability to work independently and in a team environment.

• Client and service-oriented, showing initiative to question processes and always looking for improvements within the department.

• Excellent oral and written communications

• Consistently meet or exceed department standards and accuracy.

• Positive influence on other members of the team

Technical Skills

• Financial balancing

• Intermediate spreadsheet skills - knowledge of functions and pivot table

• Data analysis

• Group Benefits administration knowledge, an asset.

What can we offer you?

• A competitive salary and benefits package.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Boundless opportunity: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Primary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$43,800.00 CAD - $73,000.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.