Application Support Lead

Title: IT -Application Support Lead

Location: Pittsburgh, Cleveland, Strongsville, Birmingham, Dallas

Length of Assignment : 6 Months contract to hire

Job Summary:

Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

Job Responsibilities:

• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations

• Perform code upgrades without supervision.

• Be responsible for, and master multiple subject matter areas of responsibilities.

• Identify and document best practices within their subject matter areas of expertise.

• Provide continuous process improvement suggestions.

• Maintain and document Standard Operating Procedures.

Skills:

• Complex troubleshooting in a mission critical production environment.

• IT Customer Service/Problem Management Resolution experience.

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.

• 8+ years experience required.

Key responsibilities:

Working as lead for specific applications

Centralized lead across multiple applications: Mainframe , Distributed , Batch processing daily use

Reporting and reference applications

Deadlines are being met

End of life software

Issue management

Providing updates on statuses on projects

Attending meetings as needed

Support development as needed

Must have technical skills/experience (ask for alternative/tool/version):

Demonstrated leadership skills

Mainframe/COBOL/VSAM Files

Distributed

ITIL

Java

Tableau Dashboard

Soft skills that would make a candidate successful in this role:

Strong demonstrated communication skills

Self-starter

Independent thinking

If you have the matching skills and experience please apply to the job and one of our team members will get in touch with you.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.