Annuity Case Management Associate

Job Description

At NFG, an affiliate of Cetera Financial, we embrace a competitive market with tenacity and sincerity, and our sales team embodies this through various channels within our organization. They recognize the immense potential for growth and achievement that lies within our organization, and they strive to exceed expectations by forging meaningful connections with financial professionals and their clients, understanding their needs, and providing them with top-notch strategies and solutions to enhance their business. NFG is currently seeking to add an experienced Annuities Case Management Associate to our growing financial services team located in Midvale, UT. This position will be hybrid remote, work in office and from home on Fridays.

What you will do:

• Process all new business - includes but not limited to checking paperwork for accuracy, reviewing the application for suitability, communicating to advisors any outstanding requirements, entering the application into Broker Back Office, and submitting the paperwork to the carrier.
• Track all pending cases with carriers to make sure that there are no missing requirements, any new documents required, or signatures needed. Effectively communicate this information to the advisor.
• Track all pending transfers with carriers to make sure that the replacing carrier has not requested any new documents or signatures and communicate to the advisor the anticipated transfer time period.
• Communicate status updates verbally and electronically using the case memos via Broker Back Office.
• Handle inquiries and process any requests after the policy has been issued including but not limited to ensuring contract delivery, policy delivery receipt signed and returned to the carrier.
• Follow the New Business Guidelines to ensure the proper statuses and requirements are used throughout the case management process.
• Adhere to all SLAs by setting appropriate follow-up dates on cases, responding to emails/phone calls/voicemails within the set timeframes, and ensuring we meet the monthly cycle time goal.
• Perform file management including maintaining all paperwork electronically in Broker Back Office.
• Handle inquiries from employees and advisors on forms, application processes and general case management status.

What you will have:

• Prior financial services experience
• Prior experience working in a professional office environment
• Analytical and problem solving skills
• Exceptional written and verbal communication

Compensation: The base annual salary range for this role is $45,000 - $50,000 plus annual bonus potential. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.

About Us

What we give you in return:

Not many teams can say that they support people's dreams coming to life... We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

About Cetera Financial Group:

Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.

Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.

"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note

this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

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