Analyst/Sr Analyst, Operational & Process Excellence - Project Management Office

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Assistant Manager, Operation and Process Excellence - Project Management Office is a dynamic role providing the incumbent with the opportunity to support the implementation of key initiatives that align with Amex Canada's 3-year strategic plan.

The role requires supporting proper management of Escalated Event Case Management Protocol for the Canadian market, working across all LOBs, with senior level stakeholders at the local and international level. The role requires you to work very closely with key stakeholders across the Blue Box to gather project requirements, ensure alignment, establish effective controls and drive the flawless implementation of initiatives.

The experience we offer:

• An opportunity to partner with product teams such as Consumer Cards (Lending, Charge, Proprietary and Co-Brand products), Global Corporate Payments and Global Merchant Services for end-to-end project management and execution.

• Collaborate across broader American Express teams (Technologies, Legal, Compliance, Operational Risk, Operations, etc.) to deliver enhanced efficiencies, processes, services and Cardmember experiences for our various product portfolios.

• Contributing to driving the digital agenda through capability development and implementation.

• Actively facilitating excellence in project management, monitoring project results, and developing key recommendations for continuous improvement

• Supporting day-to-day internal and external partner relationships.

• Showcase your superior communication, influencing and collaboration skills with internal and external partners.

• Grow and develop both personally and professionally through formal development planning and mentorship sessions.

Responsibilities will include:

• Support in the planning, execution, and monitoring of project activities to ensure alignment with organizational goals.

• Prepare and present regular status reports to stakeholders, highlighting project progress, issues, and resource allocation.

• Maintain comprehensive project documentation, including project plans, schedules, and meeting minutes.

• Identify and recommend improvements to project management processes and methodologies.

• Build strong relationships with stakeholders to ensure effective communication and collaboration throughout the project lifecycle.

• Help identify, assess, and monitor project risks, proposing mitigation strategies as needed.

• Create engaging presentations to effectively communicate project updates, findings, and recommendations to stakeholders and senior leadership.

• Analyze and track operational trends to identify areas for process improvements.

• Assist in managing Escalated Event Case Management Protocol, ensuring timely resolution across all business lines.

• Contribute to process optimization efforts by identifying inefficiencies and suggesting improvements.

• Assist in the development of reporting tools to monitor progress and performance of key initiatives.

Qualifications:

• Bachelor's degree in business administration, Project Management, or related field.

• 2 years of proven experience in delivering Project Management outcomes.

• Proven ability to take initiative and champion a project from conception through to implementation and evaluation.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly.

• Proven organizational abilities, with a track record of setting priorities and managing tasks to drive results.

• Ability to work collaboratively in a team environment and build relationships with diverse stakeholders.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Proficiency in project management software (e.g., Microsoft Project, Visio).

• Experience managing Operational Risk Events is a plus.

• Strong understanding of Legal & Regulatory environment is a plus.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Marketing

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Req ID: 24020640