Analyst, Service Excellence

Position Summary...

What you'll do...

We are seeking a highly skilled and compassionate Analyst, Service Excellence to join our team. As an Analyst, Service Excellence you will be responsible for analyzing service performance metrics, identifying opportunities for improvement, and implementing strategies to enhance customer experience and operational efficiency.

This position offers a salary range of $24.00/Hr. - $26.00/Hr., based on years of experience.

Requirements:

• 2-3 years' experience in business, pharmacy operations, optical operations, customer experience, or related area OR associate's degree in business or related area and 1 years' experience in business, pharmacy operations, optical operations, customer experience or related area.

• 1-3 years' experience using intermediate Microsoft Office functionality (for example, Word, Excel, PowerPoint).

Key Responsibilities:

Position Summary...

• Engage fully in team and process governance.

• Communicate and collaborate with leadership to develop process improvements.

• Ensure service-level deadlines are met.

• Collaborate with a team and other stakeholders in a professional business environment.

• Develop and maintain clearly defined processes for workflow, quality assurance, and data management that meets all business needs.

• Collaborate with multiple teams to identify and correct errors.

• Assist in ongoing training and development of staff.

What you'll do...

• Supports a team of patient identity professionals to perform accurate and timely maintenance of patient records in centralized patient databases, error correction and documentation, and incident support resolutions. Develop, manage, monitor, and communicate priorities and schedules to team members to ensure business objectives are met.

• This role is expected to have a thorough working knowledge of all workflow procedures and ensure that process integrity is maintained to the highest standard. Computer and data analysis skills are necessary to perform routine auditing and tracking. This role must demonstrate a commitment to continuous improvement and quality assurance.

• Collaborates with stakeholders to assess risks and establish process improvements, securing management alignment with changes and documenting feedback.

• Supports multiple small-scale projects by collaborating with stakeholders to efficiently develop and deliver recommended solutions; ensuring tasks are executed as defined; identifying and communicating status changes and adjustments and escalating them to supervisors; and executing process improvements.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

• Provides and supports the implementation of business solutions by building relationships and partnerships with the team and key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see ~~~ .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The hourly wage range for this position is $21.00-$40.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, finance, information technology, or related area.

Option 2: 1 year's experience in business, finance, information technology, retail, human resources, or related area.

Option 3: Associate's degree in business, finance, information technology, or related area and 1 year's experience in business, finance, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Consulting, experience using intermediate Microsoft Office functionality (for example, Word, Excel, PowerPoint)

Primary Location...

2608 Se J St, Bentonville, AR 72716-3724, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.