AML Quality Assurance Analyst (2402)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES:

• Perform a quality check on broad range of money laundering investigation related activities in support of Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) regulations designed to detect and report on financial-related crimes

• Evaluate ML/TF risk, by conducting quality check on cases/alerts as part of the controls of TD's AML and ATF program

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Evaluate potentially suspicious account activity. Recognize and evaluate accounts and activity and effectively document recommendations regarding account retention and/or regulatory reporting obligations

• Provide trend analysis of AML/ATF findings and gaps to Management for review

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Manage ambiguity and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues

• Assist the QC function with developing/drafting and maintaining written policies, procedures and/or programs/frameworks to minimize compliance breaches and monitor adherence to applicable regulations/ requirement

• Prioritize and manage own workload to meet SLA requirements for service and productivity

• Represent as a project lead on projects / initiatives and/or at meetings across the organization

• Serve as a subject matter expert in a quality control function and serve as knowledge and process expert to others

• Effectively work independently with minimal supervision within a team environment to complete a common goal and prioritize daily workload to meet department objectives

• Adhere to the team policy and procedures to ensure that work is properly documented

• Ability to lead and positively influence others

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities

• Perform additional duties and participate in special projects as required

DEPARTMENT OVERVIEW:

The Financial Crime Risk Management ("FCRM") Canadian Financial Intelligence Unit ("CA FIU") Quality Assurance Team ("QA Team") was established to provide an independent and consistent assessment of quality in the execution of key processes in line with departmental procedures and established standards.

The purpose of this procedure is to define the standardized process for QA Team the within the Anti-Money Laundering (AML) function. The QA team is responsible for validating that AML operations met the expected standards to identify and mitigate financial crime risks.

The QA Team is responsible for executing a formalized QA program focusing on the quality of operational execution in line with departmental procedures. QA review is performed after the process is completed and the QA results help in identifying operational weaknesses and process deficiencies.

This procedure governs the quality assurance activities performed by the CA FIU QA Team. The QA Team consists of QA Analysts, Senior QA Analysts, Group Managers, Senior Manager and AVP, who are responsible for the steps and mandates detailed within this procedure.

QA activities comprise of reviews conducted on the applicable teams and includes all in-scope employees.

SHAREHOLDER:

• Prioritize and manage own workload to meet SLA requirements for service and productivity

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

• Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as requiredKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets

• Resolve escalated matters and refer complex issues / situations beyond own level of expertise

• Ensure adherence to operating standards and processes perform quality checks and validation of work for the team of representatives managed

• Review and/or update procedures ensuring all functions and systems are well documented

• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Identify operational issues and recommend improvements, may provide support during implementation of new process changes

• Apply knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group

• Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit

EMPLOYEE / TEAM:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand champion for your business area/function and the bank, both internally and/or externally Serve as a expert in assigned operational function and performs end-to-end activities

• Requires an understanding of a range of product and services, processes, procedures, systems and concepts within their own and related areas of specialty

• May lead problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is require

• Complete work within specifically defined parameters with guidance / direction from management as necessary

• Require diplomacy to exchange ideas and information with internal partners and management

• Act as a subject matter process expert in a range of technical processes and procedures

• Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required

• Require knowledge of the business unit / operational functions and interaction points with other related areas as well as regulatory issues/ requirements for jurisdictions supported

• May involve cross-functional teams across TD and/or involving external contacts

• Generally reports to a Group Manager Undergraduate degree preferred

• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Work independently as a subject matter expert of the functional area and/or business are supported and applicable regulatory requirements, and may coach and educate others.

• Oversee and/or independently perform work from end to end.

• Execute on more complex and/or non-standard requests.

• Undertake and complete a variety of projects and initiatives, may include the integration of cross functional processes within own area of expertise.

• Performs complex analysis and reporting.- Generally reports to a Group Manager

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree preferred

• 5+ years relevant experience Proficient knowledge of AML operations standards, procedures, laws, rules and regulations

• Knowledge of current and emerging trend

• Skill in mentoring, coaching and performance management

• Skill in using analytical software tools, data analysis methods and reporting techniques

• Skill in using computer applications including MS Office

• Skill in mentoring, coaching and performance management

• Ability to communicate effectively in both oral and written form

• Ability to work collaboratively and build relationships

• Ability to work successfully as a member of a team and independently

• Ability to exercise sound judgment in making decisions

• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines

• Ability to process and handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (~~~)

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.