Ambulance Dispatcher

Overview

M Health Fairview EMS has been optimally meeting the needs of our community for more than 134 years. We support our community by providing more than 60,000 calls annually using our innovative equipment. Would you like to be a part of the largest health care organization in MN? Come join our team!

This is a full time (1.0 FTE) position that will work days/evenings/nights with an every other weekend rotation.

Located in East St Paul

Responsibilities Job Description

As a Dispatcher you will be coordinating transportation to all groups and persons involved in emergency and nonemergency medical response and care. Completes' data entry of customer information in CAD system to ensure accurate patient and billing information. Displays a high degree of proficiency and consistency in all communication Center functions.

Situational Awareness: Know and supervise the location and status of all active units as well as current and future system status and requests awaiting service.

• Call Intake: Receive calls from multiple sources, including 911 Dispatch Centers, Hospitals, Skilled Nursing Facilities, Patients, Clinics and others. Obtain and accurately enter required information regarding transport requests in a timely manner. Accurately triage and prioritize requests based on policies.

• Dispatching: Coordinate and prioritize transportation utilizing the most appropriate resources for 911 calls, as well as Emergent, Non-Emergent and Pre-scheduled requests. Accurately deploy resources per policies. Manage deployment and system status for greatest efficiency and coverage.

• Communications Systems: Supervise all radio channels, phone systems and other used methods of communications. Accurately handle all information and requests from the various communications systems in a timely manner.

• Multitasking: Receive multiple audible and visual inputs simultaneously. Accurately and efficiently prioritize and handle each piece of information received with minimal delay.

• Geographic Knowledge: Be familiar with major roadways, cities, hospital locations, ambulance base locations, and common distances within the Metro area. Able to read and comprehend maps.

• Actively participates in creating and implementing improvements.

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

• Partners with patient care giver in care/decision making.

• Communicates in a respective manner.

• Ensures a safe, secure environment.

• Individualizes plan of care to meet patient needs.

• Fosters a culture of improvement, efficiency and innovative thinking.

• Performs other duties as assigned

Qualifications

Required

• Education: High School Diploma

• Emergency Medical Dispatcher within 3 months of hire (we'll help you obtain this!)

• CPR Certification (AHA/Red Cross)

Preferred

• Experience: 6 months of EMS or Public Safety

• License/Certification/Registration: NREMT

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Benefit Overview

Fairview offers a generous benefit package including but limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ~~~

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.