Aftermarket Product Support Representative

Job Description

The Customer Service Org (Aftermarket Team) in Endicott NY is looking to add a Customer Service Representative to support our MAS and GIS product lines. The Aftermarket Team is dedicated to providing top tier support to our customers throughout the repair cycle.

The Customer Service Representative (CSR) is the main interface with our customer's while units are in for repair. They are responsible for obtaining repair authorization and understanding what issue the product is exhibiting in the lab or in the field. They then align proper funding through a purchase order and release the product to the manufacturing floor, with the explanation of the problem stated by the customer. Throughout the repair cycle, the CSR monitors progress and maintains a regular stream of communication with the customer as to the status of the unit. The CSR will work cross functionally with the test, production, and quality team to provide options for the customer in order to keep aircraft in the field operational and support mission success. Whether on a repair contract or quoting individual orders with material and labor - the CSR is pivotal to the financial success for the aftermarket team.

Skillsets for this role include organizational skills, clear communication, attention to detail, financial and contract literacy, teamwork, and an aptitude for manufacturing processes. Working in a fast paced environment where no two repairs are the same, every day brings new experiences and challenges

Required Education, Experience, & Skills

Customer oriented with good communication skills, both verbal and written

3 or more years in a customer and/or product support facing role

Attention to detail

Organizational skills

Proficient in the use of basic computer software packages, Microsoft Office

Minimum of High School diploma coupled with relevant experience

Preferred Education, Experience, & Skills

Associate or Bachelor's Degree

Experience working within a manufacturing team

Understanding of contract language

Experience with quoting costs and providing to customers

Organizational skills required to keep multiple programs moving at once

Pay Information

Full-Time Salary Range: $48800 - $83000

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Aftermarket Product Support Representative

102968BR

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