Administrative Manager-AMB CARE SERV-Administration-New York Eye and Ear Infirmary of Mount Sinai-Fu

JOB DESCRIPTION

Administrative Manager-AMB CARE SERV-Administration-New York Eye and Ear Infirmary of Mount Sinai-Full Time, Days

Oversees the daily operations of the Ophthalmology Comprehensive and Sub-Specialty Clinics to assure patients receive quality care and that the department is run efficiently. Will facilitate an environment of care that supports quality practice and clinical excellence.

RESPONSIBILITIES

• Oversee day to day operations of the Ophthalmology Comprehensive and Sub-Specialty Clinics. Develop, implement, delegate, and supervise departmental procedures and work assignments, and assure staff compliance with same. Anticipate and effectively resolve issues interfering with the efficient delivery of patient care.

• Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.

• Completes daily rounding on patients and staff to ensure quality provision of care. Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.

• Leads institutional Patient Satisfaction initiatives to enhance organizational performance. Demonstrates professional behavior reflective of leadership best practices.

• Coordinates quality initiatives, process improvements and aligns and manages to metrics. Collects data, prepares reports, analyzes statistics, and responds to correspondence in a timely manner.

• Coordinates with senior management on monitoring clinical activities to ensure cost-effective, high-quality health care for patients consistent with the mission and resources of the hospital.

• Communicates quantitative and qualitative information regarding the patient experience and staff engagement to the staff and the Interdisciplinary Patient Care Team that leads to the development and implementation of an action plan.

• Collaborates with the physician and nursing tria and escalates concerns as appropriate. Supports implementation of the mission, vision, goals and objectives of the department, throughout the clinical service and individual patient care units.

• Maintains compliance with all regulatory agency mandates, including the regulations of NYS DOH and The Joint Commission.

• Evaluates administrative support staff performance and mentors, coaches, counsels and disciplines staff as needed.

• Leads a shared decision making model by establishing a structure of shared governance, just culture and staff engagement in practice councils, departmental meetings and initiatives.

• Monitors, reports, and solves for patient account denials due to missing authorizations and demographic & insurance verification errors.

• Prepare and monitor patient statistical reports in order to plan department restructuring to accommodate changes in patient volume. Evaluate and revise patient scheduling to maximize timeliness of patient flow.

• Participate in performance improvement activities to identify and improve the delivery of patient care.

• Actively participate in meetings and appropriately disseminate information to retina center and medical staff.

• Meets regulatory, licensure and annual health assessment requirements.

• Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community

• May be required to perform other duties as assigned or perform other duties when necessary.

QUALIFICATIONS

• Bachelor degree in health care management or hospital administration, or in relevant clinical area. Masters preferred.

• At least 3 years managerial experience in a hospital based ambulatory care center or a multi physician private practice.

• Strong verbal and written communication skills; assertive and a self-directed.

• Strong interpersonal skill with focus on customer service.

• Proficient in the use of computers and related software applications. Knowledge of Microsoft Office required, knowledge of Meditech desirable.

• Knowledge of billing, accounting, analytic and organizational skills.

• Three years supervisory experience and/or clinical leadership.

Non-Bargaining Unit, BNI - Amb Care Serv-Admin - NYEE, New York Eye and Ear Infirmary

REQUIRED SKILLS

Microsoft Office Suite

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

"About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3015196