Adjudication Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Adjudication Specialist within PNC's Human Resources Operations organization, you will be based in Pittsburgh, PA, Birmingham, AL or Cleveland, OH.

Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

A successful candidate will have strong written and verbal communication skills, highly organized, and should be comfortable having difficult conversation.

Job Description

• Research and investigate FBI fingerprint results, criminal background results, credit history and/or applicant disclosures for internal and external applicants to make a consistent employment eligibility determination based upon FDIC Section 19 guidelines, regulatory requirements and PNC policy.

• Conduct individualized assessments to probe into facts by utilizing appropriate investigative and listening techniques; thoroughly review court documents and police records, research various external records, understanding unique state laws to identify any discrepancies or falsifications and determine the credibility of the applicant.

• As needed, partner with HR Legal, HR Business Partner and/or LOB executive as needed to make an employment eligibility determination.

• Document adjudication determinations and communicate those determinations to internal business partners.

• Follow all FCRA guidelines as it relates to pre and post adverse notification.

• Provide compliance or project assistance to the Pre-Employment Manager.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Decision Making, Human Resources (HR) Software Systems, Human Resources Operations, Results-Oriented, Strategic Planning, Team Collaboration

Competencies

Accuracy and Attention to Detail, Confidential Investigations, Decision Making and Critical Thinking, Effective Communications, Establishing and Maintaining Trust, HR: Policies, Standards and Procedures, HR Legal and Regulatory Environment

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (~~~) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at ~~~ . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ~~~ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (~~~) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.