Accounts Receivable Representative I

Job Title

Accounts Receivable Representative I

Position Overview

Maintain the integrity of Shaw Industries, Inc. and its subsidiaries accounts receivable through balancing, payment posting, customer payment application, accurate journal entries and posting of non-accounts receivable payments to the General Ledger. Assist, as needed, in maintaining the integrity of the customer master data/information system as outlined in the essential job duties. Process P ay Before Shipment orders, payments , an d proform a s. In all actions and communications, the Accounts Receivable Representative 1 mus t demonstra t e impeccable ethical standards .

Essential Duties:

• Perform accurate and timely application of all payments received including checks, cash, wire transfers, ACH/EFT, credit card, international, non-account receivable payments and Internet payments.

• Make accurate adjustments, enter journal entries, and set up debits on customer accounts. Contact internal and external customers as needed to resolve and complete transactions.

• Process and post customer payments

• Have a thorough understanding of the creation and distribution of customer deductions

• Change terms and extend dating on invoices with verified approvals.

• Perform research as needed to ensure payments are posted accurately to the correct accounts, contacting internal/external customers as needed to clarify remittance instructions.

• Assist as needed entering terms changes on orders as requested by Credit, Sales and Inventory Logistics and based on corporate approved terms promotions.

• Communicate in a professional and courteous manner and provide assistance to both internal and external customers.

• Assist customer master, as needed, to inactivate customer account records of Sales personnel as separation from the company occurs.

• Maintain Bad Debt records

• Participate in special projects or committees as directed.

• Report all unusual and/or significant contacts/conflicts with internal and external customers.

• Gather information for internal and external audits.

• Answer customer's payment information questions regarding methods and application.

• Travel to other facilities as needed.

Knowledge, Skills and Abilities:

• High school education/GED.

• Ability to communicate clearly; written and orally.

• Must exhibit telephone etiquette and techniques in a manner that conveys respect for customers and team members.

• Basic knowledge of Microsoft Office suites, including proficiency in spreadsheets

• Effectively analyze job-related information and make decisions based on previous experience. Good judgment is critical.

Requirements:

• Ability to sit for extended periods of time.

• Ability to review computer monitor continuously throughout the work period.

• Must be comfortable working in a dynamic and fast-paced environment.

• Proficient in navigating challenging customer interactions with tact and diplomacy.

• Ability to work in office as required .

Competencies:

• Manage Work

• Communicate Effectively

• Collaborate

• Solve Problems

• Build Customer Satisfaction

• Initiate Action

This job description is not intended to include all details of the work functions inherent in the position. Essential duties of any position may change without prior notice due to direction or business conditions.

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.