Account Manager

Account Manager - Security Operations

Why Securitas?

Growth is not just a possibility here-it's a guarantee for those who show dedication, drive, and uphold our core values. We are seeking an Account Manager ready to lead, manage key projects, and ensure top-tier security service delivery at our client site in Lima, Ohio.

If you are ready to take on this challenging and rewarding role in a performance-driven culture of purpose, execution, and belonging, we want to hear from you.

Compensation and Benefits:

Securitas offers a starting salary of $65,000, in addition to a full benefits package that includes:

• 401(k) Retirement Plan

• Employer-Provided Medical Insurance

• Dental & Vision Coverage

• Company-Paid Life Insurance

• Optional Voluntary Life and Disability Insurance

• Paid Time Off (PTO) for Vacation and Sick Leave

Responsibilities:

• Manage daily Security Officer staffing requirements across six posts, ensuring coverage in manufacturing areas, truck gates, lobby areas, dispatch office, and alarm panel operations.

• Respond to after-hours call-offs and ensure operational continuity.

• Oversee scheduling, payroll, and staffing logistics to meet operational needs.

Team Leadership & Training:

• Lead and mentor a team of security officers and shift supervisors, ensuring continuous training and development.

• Conduct regular briefings and ensure all staff are aligned with site requirements and client expectations.

Client Relations & Policy Management:

• Serve as the primary point of contact for the Client, ensuring seamless communication and collaboration.

• Regularly update post orders to reflect site requirements and best practices.

• Address client security concerns promptly and effectively to maintain satisfaction.

Incident Management & Emergency Response:

• Oversee dispatch operations and monitor alarm panels to manage and respond to incidents.

• Coordinate emergency responses and incident reporting in compliance with company and client standards.

Compliance & Quality Control:

• Ensure all security operations align with company policies, client expectations, and industry regulations.

• Conduct routine quality assurance inspections and operational audits.

Qualifications & Experience:

• Minimum of 3 years in a management role overseeing large-scale security operations.

• Minimum of 3 years of Security, Military, or Law Enforcement experience.

• Valid driver certification.

• Must have high computer skills and be able to walk for long periods of time.

• Availability to manage after-hours operational needs.

• Experience in leadership roles such as Operations Manager or Site Supervisor preferred.

• Strong organizational, interpersonal, and problem-solving skills.

Ready to Make an Impact?

If you're a driven leader with a passion for security operations management and client service, we want to hear from you. Join Securitas and be part of a team that celebrates your career growth and success.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.