Account Manager - Analyst

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

The Public & Labor Onsite Representative supports client retention by providing issue resolution and information to existing accounts throughout the life of the account. Works independently to solve problems and resolve issues for existing business. Customer facing position for building strong relationships with plan sponsors and members.

Responsibilities include handling member inquiries including customer service issue, benefits, and policy administration. Will serve as subject matter expert for benefits, policies and process and claims resolution. Oversight for plan sponsor eligibility, utilization management and claims reporting.

Travel to multiple plan sponsor locations. Conduct open enrollment meetings, participate in employee health fairs, as well as community or plan sponsor events.

Due to business needs, the ideal location would be in Sarasota.

Required Qualifications:

• Must be comfortable traveling to assigned worksite and follow health and safety measures.

• Strong oral and written communication skills.

• Experience with Microsoft Office (Word, Outlook, Excel).

• Demonstrate planning/organizational skills; ability to work on multiple issues at once and to prioritize work.

Preferred Qualifications:

• 1-2 years of health insurance industry or relevant experience.

• Knowledge and experience in managed care and/or sales such as: product/process/systems knowledge, account management, healthcare RFPs, and knowledge of administrative operations.

• Presentation skills with the ability to modify communication delivery based on audience.

• Exceptional relationship-building skills.

• Ability to develop strong relationships internally and externally.

• Florida Health, Life and Variable Annuity Insurance License, as required by state law (May be obtained in 120 days of hire date).

Education:

High School diploma or G.E.D.

Associates degree preferred.

Pay Range

The typical pay range for this role is

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 11/29/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.