Academic Success Coach/Advisor

With the purpose of facilitating student success, retention, and graduation, we are seeking an Academic Success Coach/Advisor who will help students achieve their academic goals, serve as the primary point of contact for students who have been or are at-risk of being separated from the University. Through success coaching and academic advising, the Academic Success Coach/Advisor will connect with students during their time away, assist with the transition back to the University, develop holistic success plans, and coach students to reach their graduation goals. The Academic Success Coach/Advisor will help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to campus resources.

This position reports to the Director of Academic Affairs, with a dotted line to the Senior Director of Student Affairs.

The Peabody Institute of The Johns Hopkins University advances a dynamic, 21st-century model of performing arts training in pursuit of its mission: to elevate the human experience through leadership at the intersection of art and education. Through its Conservatory for undergraduate and graduate studies and the Preparatory, Baltimore's largest community performing arts school, Peabody empowers musicians and dancers from diverse backgrounds to create and perform at the highest level.

Specific Duties & Responsibilities

Student Success

• Serve as the primary academic advisor & success coach for identified at-risk students to include students returning from academic suspension, students returning from leaves of absence, students on academic probation, and students who will not graduate with their intended cohort.

• Assist with course planning and registration.

• Troubleshoot problems with registration and refer students to support services to facilitate success.

• Connect students to campus resources, such as case management, student disability services, and mental health services.

• Advise students on academic opportunities, requirements, policies, and procedures.

• Create and maintain accurate academic records using degree audit software and SIS, document student meetings and notes in the student information database.

• Work with students returning from leave to develop and implement student success plans.

• Meet with students in this cohort individually at least once each semester.

• Provide coaching for students on topics such as time and task management, organization, academic life skills, test-taking strategies, and executive functioning.

• Develop and implement intentional outreach strategies for students who have been or are at-risk of being separated from the University.

• Serve on the CARE team, working with cross-campus partners to develop and implement action plans to support students in need.

• Serve as liaison to Student Disability Services for students in need of academic accommodations.

• Be as highly visible and accessible resource for advisees.

• Address family inquiries as appropriate.

Student Supervision and Program Management

• Select, train, and supervise a team of peer tutors.

• Connect students with tutors and track student engagement with tutoring services.

• Establish connections with Homewood academic support to explore resources available for Peabody students.

• Assess trends in student academic needs and work to address these concerns through programs and services.

Student Tracking

• Track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation.

• Work with the Associate Director for Student Support to provide early interventions for "at-risk" students identified by faculty and others in each academic term.

• Troubleshoot academic problems, monitor academic progress and standing, and advise on policies and procedures.

Training and Education

• Educate incoming student about academic expectations.

• Plan ongoing support (retreats, 1-on-1 meetings) with students on academic probation or returning from suspension.

• Create, coordinate, and deliver workshops on various academic and student success topics, such as time management, organization, note-taking, and study strategies

Special Knowledge, Skills and Abilities

• Understanding of student development theory and current academic advising practices.

• Ability to interact productively with faculty, administrators, students and other academic and administrative departments.

• Excellent communication and consensus building skills.

• Demonstrated success in providing friendly, high quality customer services and effective outreach abilities.

• Knowledge of best practices for student retention initiatives.

• Knowledge of at-risk student populations and interventions.

• Excellent organizational skills and attention to detail.

• Ability to use common technology platforms.

• Demonstrated cultural competence.

• Ability to provide academic coaching or success coaching to at-risk student populations.

• Knowledge of high achieving student populations.

• Knowledge of co-curricular academic experiences necessary for a comprehensive undergraduate experience.

Minimum Qualifications

• Master's Degree.

• Three year's experience.

• Additional experience may substitute for advanced education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Three years of experience with higher education advising and retention experience.

• Certification as an Executive Coach and/or significant experience supporting those with executive functioning needs.

Classified Title: Academic Advisor

Job Posting Title (Working Title): Academic Success Coach/Advisor

Role/Level/Range: ACRP/04/MD

Starting Salary Range: $55,200 - $96,600 Annually ($85,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: 37.5 hours per week

Exempt Status: Exempt

Location: Peabody Institute

Department name: ???????Academic Affairs

Personnel area: Peabody

Equal Opportunity Employer

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.