A/R Collections Representative (Hybrid)

Company Overview

Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge’s combined engineering and support expertise with a vision of an innovative end-user digital experience. We are rapidly growing and seeking top talent to join our team.

If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.

Join us in transforming property technology into one seamless, connected experience!

Job Summary

As member of a customer centric accounting and collections team, contact customers regarding payment of unpaid invoices, working to retain clients, and collaborating cross functionally to verify outstanding balances and customer account status, mitigating credit risk to resolve invoices and delinquent accounts to effectively resolve billing and customer credit issues. Preference to have a bachelor’s degree and three years of customer-facing work experience in a similar role in the information technology industry with knowledge of billing and collection procedures and customer service best practices. Must have the ability to meet call and collection quotas, and report on collection activity and accounts receivable status. Required to have intermediate level Microsoft Excel, Word, and Outlook skills. Preference to have intermediate level Salesforce and NetSuite experience. This is a non-exempt role and is a member of the Finance Department reporting directly to the Accounts Receivable Manager with a work location of Raleigh, NC. Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, requirements may require more time at the primary work location, while greater flexibility may be in place for others.

Essential Job Functions and Responsibilities

• Work as part of a customer centric, sophisticated accounting and B2B collections team, working to retain clients, collaborating cross functionally to verify outstanding balances and customer account status, mitigating credit risk to resolve invoices and delinquent accounts. Continually work to improve the organization's debt recovery processes while evaluating efforts to negotiate with customers in cases where continued non- payment occurs.

• Contact customers regarding payments of unpaid invoices, monitoring accounts to identify outstanding receivables and as needed, investigate, and resolve customer disputes to effectively resolve billing and customer credit issues.

• Take initiative to process payments and refunds according to company standards, taking actions to encourage timely payments. Update account status records and collection efforts.

• Responsible for day-to-day support within the function taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction. Develops and maintains excellent working relationships with internal teams, striving to enhance the level of mutual cooperation.

• Conforms to the highest professional standards, escalating recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.

• Work independently to creatively build internal/external customer respect and loyalty, identify and utilize effective communication channels and methods, while adapting the communication to the level and experience of the audience.

• Establishes and maintains effective relationships with internal teams, customers, vendors, and other stakeholders to gain their trust and respect.

• Strive to always be service-driven and responsive to all stakeholders, consistently delivering high quality results.

• Delivers timely work products, following company operating procedures and best practices. Takes initiative to collaborate with the team, internal clients, and customers as appropriate, and identifies and takes advantage of opportunities to accomplish multiple objectives.

• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.

• Consistently integrates Albridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.

Required Qualifications

• Preference to have successful completion of a bachelor’s degree from an accredited university (or international equivalent) in business administration, accounting, management, or another related field.

• Minimum of three years of customer-facing work experience in a similar role in the information technology sector, hospitality industry is a plus.

• Must have the ability to meet call and collection quotas, and report on collection activity and accounts receivable status.

• Must be familiar with billing and collection procedures and customer service best practices.

• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness. Uses new information or approaches to overcome major resistance or objections.

• Must possess excellent written and verbal communication skills, both technically and interpersonally in the English language. Exhibits openness to receiving and responding to constructive feedback.

• Clearly communicates timelines and expectations to team members, making decisions in a timely manner when the options are clear and there is little pressure or risk

• Demonstrated aptitude to become proficient in and to meet and / or exceed job expectations operating with a willingness to learn and gain proficiency.

• Proven ability to understand and apply company resources in accordance with company policy, standards, and best practices.

• Must have a demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.

• Supports the team in building value through creativity and ingenuity, providing leading edge and cost-effective solutions considering new methods to drive the customer advantage.

• Demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project. Preference to have intermediate level Salesforce and NetSuite.

• Must be authorized to work in the United States without sponsorship.

• Must be able and remain flexible to travel to various current and prospective customer, sales, and project locations as needed.

Compensation & Benefits:

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook

Equal Opportunity Employer Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.All employment is decided on the basis of qualifications, merit, and business need