(USA) Senior Specialist, Facilitator, Learning and Development

Position Summary...

What you'll do...

Job Title: Senior Specialist, Facilitator, Learning and Development

Job Summary:

We are seeking a highly motivated, self-sufficient, and detail-oriented individual to join our team as a Performance Pulse Associate.

Responsibilities:

• Audits and Service Recovery: Conduct audits and service recovery (DSAT scrubbing) in line with current PPT SOP expectations, subject to adjustments based on business needs.

• Performance Recaps: Prepare performance recaps for multiple areas, highlighting key insights and recommendations for improvement.

• Reporting: Prepare various reports based on business needs, including research, data analysis, and presentations.

• Calibration Sessions: Participate in calibration sessions to ensure consistency in evaluation and scoring practices.

• Team Meetings: Attend team meetings to discuss performance trends, updates, and action plans.

• Incoming Requests: Handle incoming requests from leadership for research, data analysis, reports, and presentations. Including, but not limited to, researching specific areas of concern to identify root causes, and proposing corrective actions.

• Training Facilitation: Facilitate and support training classes

• Metrics Monitoring: Monitor and track metrics in diverse areas of business, including but not limited to red flags and deal breakers.

• Review Audit Appeals: Conduct appeal audits to ensure accuracy and adherence to policies.

• Content Upkeep: Assist in the upkeep of content and aiding in content creation, News and Alerts, and ongoing curriculum maintenance.

• Knowledge Base Support: Assist with Article content creation, SOPs, and News Alerts

• Trainer Certification: Support in action items needed involving trainer certification and vendor leadership training development

Please note that responsibilities are not limited to the above overview.

Qualifications:

• Good standing with metrics in your current position

• C1 Level communication skills, both written and verbal

• Strong research and problem-solving abilities

• Detail-oriented with the ability to multitask and prioritize tasks effectively

• Intermediate in Microsoft Office Suite (Word, Excel, PowerPoint) based on industry standards

• Attention to detail and ability to multitask.

You'll sweep us off our feet if you:

• Have prior experience in a quality assurance role or similar

• Possess familiarity with social media platforms and their use in member service

• Have experience utilizing Customer Experience Platforms (CEP)

• Are a self-starter who can stay motivated and motivate others in a fast passed environment.

• Experience with Learning Management Systems (LMS) such as Axonify, 360 Learning, etc.

• Experience with a Content Creation Platform such as Captivate, Articulate 360, etc.

If you are a self-driven individual who thrives in a fast-paced environment and is committed to delivering exceptional results, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and why you believe you are the ideal candidate for this position.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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• Health benefits include medical, vision and dental coverage

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• Financial benefits include 401(k), stock purchase and company-paid life insurance

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• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see ~~~ .

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• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The hourly wage range for this position is $26.00-$51.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.