Dealing With Office Gossip

Office gossip is a normal — and often inevitable — part of professional life. When the chatter crosses the line from harmless to hurtful, however, it can undermine morale and create rifts that hurt productivity. By finding ways to deal with gossip and putting a stop to malicious rumors, you can help create a safer, more positive work environment.

Rise Above

It's easy to get drawn into office gossip, particularly when it regards a shared frustration. If you notice that rumor-mongering and negative talk are getting out of hand, the first step is to rise above the fray. If a co-worker tries to start a conversation about another person in the office, refuse to engage. Give brief, polite responses, and change the subject. Since gossip often breeds more gossip, this technique can help stem the flow.

Identify Key Gossipers

Office gossip can cause lasting damage, particularly when it is false or harmful. Malicious rumors can hurt professional reputations and make it difficult for the subject to pursue valuable opportunities. When you hear rumors that you know to be untrue, the most effective way to stop them is to identify the source. Ask around quietly to find out who is spreading the story, and then approach that person in private. Explain the situation calmly, provide the facts, if possible, and let him know how his gossip is causing harm. Be gentle, even if you do not feel it; anger and accusations may make the gossiper defensive and exacerbate the situation.

Ask for Transparency

Some office gossip arises from a lack of communication; workers who feel kept in the dark are likely to speculate, often incorrectly. This situation happens regularly during corporate instability, mysterious firings and other negative incidents. In many cases, this type of gossip causes fear and mistrust. If you feel comfortable, bring the problem to a superior. Explain that the lack of transparency is causing problems in the team, and request clarity. Although your boss may not be able to provide all the information you need, he may be able to offer reassurance or some details.

Create a Positive Culture

It's more difficult to spread negative office gossip about people you like and respect. If you're serious about stopping the behind-the-back chatter, take steps to improve the office culture. Schedule team events outside of the office, such as happy hours and group lunches. Get to know each other as people, and encourage personal conversation, as long as it doesn't get in the way of productivity. When your team members feel connected and friendly, the gossip may fade away on its own.

Office gossip can be harmful and painful, but it's not an unstoppable force. By targeting the right people and modeling good behavior, you can create a more open and honest work environment.

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