Behavior and Logic

Being prepared when it comes to sitting down for a job interview is one of the most important aspects of finding a job. There are many sites online that offer test interview questions, mock scenarios, etc. and it is also good for the nerves if you have a mock interview with a friend. A variety of practice questions are helpful to allow you to formulate a wide range of response to different scenarios.

Some interviews you experience will be the typical academic/experience type questions where you'll be basically filling in and giving more detail about the listings on your resume. However, you can also find that you may encounter a behavioral type interview. These type of interview questions use your past experience and reactions in order to gauge your most likely future response and work ethic. This type of interview may be more common in customer service related jobs; because they need to know how you would react to a given scenario you might be faced with.

Questions may be raised as to issues that you have experienced at past jobs with customer or co-workers, and how you dealt with them. Be prepared to describe the situation as much as possible, and give detailed steps you took to address and resolve it. Summarize the results, and what you learned from the experience, and how you can apply that to future similar situations. Be sure you have a complete example to draw from, because follow up questions may be likely, to probe deeper into your thought process. "Why do you feel that was the best way to handle the situation?" - "How did it make you feel?" These and others could be likely responses that you should be prepared to answer.

Not only are you being examined for your academic and/or job history experience, but in any position dealing with the public or even just other co-workers, your behavior and attitude, and to some degree even your philosophy on certain situations, may play a big part in choosing you over another candidate. Don't let these type of questions catch you off guard or stump you. Be confident, think and speak clearly, and always try to be prepared with an adequate answer.

Jeff McCormack resides in Virginia Beach, VA. where he works as a web designer by day. In his off time he is a husband, father, mail order book store manager, and an avid musician who is active in two local bands. He is also a lover of books, having a large personal library and squeezes in as much reading as often as he can. Aside from being a freelance writer for this Customer Service Jobs blog, he also seeks to assist in career choices and information by contributing to other Nexxt blog sites.