Learning How to Say No

Saying no at work can be difficult, particularly when you are new on the job or looking to get ahead. Fortunately, a desire to please doesn't mean you're destined to become the office doormat. If you set boundaries and adopt respectful communication strategies, it is possible to turn down requests without seeming uncooperative.

Communicate

When you are saying no to a project or responsibility, clear communication is crucial. Don't feel pressured to answer right away. Ask for time to check your schedule and evaluate your workload. Avoid the temptation to give a vague and tactful refusal, which the other person may interpret as uncertainty. Leave no room for doubt by saying the words "no," or "I can't." If you feel compelled to give a reason, keep it short and sweet. A simple statement such as "I don't have room in my schedule for another project right now" gets the point across without being rude.

Stand Strong

Once you've refused a request, do not back down. Staying strong can be a challenge, especially when you are dealing with a pushy colleague or someone who sees you as an easy target. No matter how uncomfortable you are, don't apologize for your refusal. Doing so weakens your position and creates the impression of wrongdoing. Holding your ground helps set boundaries and makes saying no easier in the future.

Fill the Gap

Many people have trouble saying no because of guilt. If you feel bad for leaving your colleagues in the lurch, help them find someone else who can help. Suggest a few people who you think may have more availability or recommend a younger colleague who is looking to take on more responsibility. If possible, check with the people before passing along their names.

Defer the Request

In some situations, saying no can cut you out of potential opportunities or promotions. If you want to say yes but do not have the time at present, try to defer the request. Communicate your interest in the project and ask the requester to check back with you after a big deadline passes or a crucial account is settled.

Know Your Limits

Occasionally, refusing a request is simply not an option — when your boss needs something, for example, or when a client has a drop-everything emergency. In a professional setting, knowing when to say yes is just as important as learning to say no. In general, you should try to accommodate your superiors, influential company leaders and people who have the power to impact your career progression.

When you know how to communicate your boundaries clearly and respectfully, saying no doesn't have to be a reason for dread. Mastering the art of the refusal can help you maintain a manageable workload without sacrificing relationships.

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