How to Manage Nurses Effectively

by Alex A. Kecskes

If you're a nursing supervisor or staff level administrator, you need to get the most out of your nurses without working them to death or making them resent you. Your nurses know that you have to set rules and often be strict when it comes to behavior, attitude and appearance. They also know that you can't please everyone when it comes to work schedules, breaks and time off. But there's a fine line that separates fair supervisors from tyrants. A few tips to help you deal:

Be Approachable and Listen. Take the time to listen attentively to your nurses' opinions. Be sincere in caring for your nurses and nurse aides. Try to avoid confrontations. Praise publicly, admonish privately. And always separate your personal issues from work.

Lead by Example. If you expect your nurses or nurse aides to be on time, don't be late for work. Arrive a few minutes ahead of your schedule and leave a few minutes after your shift is over. Be punctual when it comes to reports and scheduling.

Give Them a Heads Up. Let your nurses and nurse aides know what you expect of them. Offer training if they are unfamiliar with a new task or procedure. Show displeasure with nurses who openly disregard your requests or instructions—but don't blow up and resort to name-calling.

Address Problems Promptly. Issue stern warnings and lay out specific consequences for irresponsible behavior. Let employees know that mistakes and insubordination will not be tolerated.

Be a Mensch. Show some compassion with your nurses and nurse aides. Yes, you're busy and buried in work, but "make time" to talk to them about any problems they may have or crises they may be dealing with.

For an added perspective, check out Meg Bond's paperback "Skills of Clinical Supervision for Nurses: A Practical Guide for Supervisees, Clinical Supervisors, and Managers"

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